Subject: Tech Support Candidate - deepak kumar
From: deepak kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 06:14:30 -0500

| | Tech Support Test

Name | deepak kumar
E-mail | [email-masked]
Phone Number | (+91) 7827439503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Windows server, DHCP, DNS, Active Directory, Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nityo Infotech pvt Ltd | System Administrator | 30th Sept 2020 | 25000
Previous Employer 1 | smart shore Info Pvt Ltdtech | Desktop Support | 25th July 2016 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

firstly check internet connectivity ,
check browser addons ,
check proxy settings,
we can perform a network settings reset by opening inetcpl.cpl then reset internet settings.
check if other website is opening or not.
if it is fine then check that site with different browser if that website may be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first turn on the BT Speaker,  then open BT on mobile then search for that particular BT and connect it either via passcode or without passcode ny pressing a dedicated connect button on BT in case if there is dedicated button on BT speaker to connect with it.
What according to you makes you a good candidate for customer service or technical support job? | i have trouble shooting skills and problem solving skills . Also i am very concerned about customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |