Subject: Tech Support Candidate - Vijayshankar Tiwari
From: Vijayshankar Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:58:40 -0500

| | Tech Support Test

Name | Vijayshankar Tiwari
E-mail | [email-masked]
Phone Number | (91) 9984379377
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tecnics integration and technology | Application and network support Engineer | | 23k
Previous Employer 1 | Magic software | IT help desk engineer | 15july 2019 | 16k
Previous Employer 2 | GA Technocare technology | Remote desktop support | 15march 2018 | 14k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step:-
1) First try to open another website if we can't reach another website then your next step is to try another browser .You can clear the cache and cookies error again.
Sometimes , cookies and full cache are the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down from the top of the screen.
2) Touch and hold on bluetooth.
3) To pair new device.
4) Tap the name of blutooth which u want to pair your device

5)

What according to you makes you a good candidate for customer service or technical support job?

According to me must be good communication skills and Technical knowledge for good customer service or Technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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