Subject: Tech Support Candidate - Tarun Kumar
From: Tarun Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:57:14 -0500

| | Tech Support Test

Name | Tarun Kumar
E-mail | [email-masked]
Phone Number | (+91) 9711789853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 20 Rohini Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Genpact | Technical support | Feb 2019 | 16000
Previous Employer 2 | Accenture | Csa | Jan 2020 | 26000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

To troubleshoot this particular issue, the steps I would take are as follows
1. Check internet connectivity on the computer.
2.Check the internet indicator on the router.
3.Turn the router off and on again.
3.1 Check the wire if faulty or not.
4. Make note of the error code and make a Google search.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows:
1.make sure BT speaker is on and it is on the Bluetooth mode.
2. Open BT settings on the device and tap on search nearby devices.
3. When BT device is listed as found, tap on it and pair it with the phone by typing the pairing code.
4. BT speaker will give a audio confirmation after successfully connecting to the phone.

What according to you makes you a good candidate for customer service or technical support job? | Applying individual must have strong analytical and technical knowledge. With prio experience in similar profile would be a natural select.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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