Subject: Tech Support Candidate - Shailendra Yadav
From: Shailendra Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:50:33 -0500

| | Tech Support Test

Name | Shailendra Yadav
E-mail | [email-masked]
Phone Number | (91) 9569151495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 52
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Productive | L1 | 12 dec 2019 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

according the error comeing we are troubleshoot the problem
If internet issues

1st check the internet connection is probably or not
Open the new tab error
2nd close the other websites if already running same tab

Last if problems it's not solved the do restart the computer or laptop

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth
Identify the speaker
Pairing the speaker
Connectedthe speaker

What according to you makes you a good candidate for customer service or technical support job? | Provide the good solution to coustomer imple way and main important is on time give the right solution to coustomer
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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