Subject: Tech Support Candidate - Arup Sadangi
From: Arup Sadangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:48:55 -0500

| | Tech Support Test

Name | Arup Sadangi
E-mail | [email-masked]
Phone Number | (91) 8249486463
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Nettantra | Customer support executive | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st we will check the internet connection . If the connection is good or working we mist check the browser we are using.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth in mobile and in speaker. Then connect it
What according to you makes you a good candidate for customer service or technical support job? | I have experience in this field and have handled thousands of customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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