Subject: Tech Support Candidate - Sourav Ghosh
From: Sourav Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:48:22 -0500

| | Tech Support Test

Name | Sourav Ghosh
E-mail | [email-masked]
Phone Number | (0361) 8134932820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Guwahati,Assam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio
Printers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | wep Solution ltd | Customer Support executive | | 20500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st i have to check either we are connected to internet or not.
2nd if connected what type of error, Depending on web site  is supporting or not on that browser , we will manually add a website on Compatible view setting ,then check the port/extension/java setting/proxy Depending on company policy

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st turnon Bluetooth  in my mobile
2nd power on the Bluetooth speaker (Select source=Bluetooth)
3rd search on my mobile Bluetooth list for the speaker and then we will connect
if asking for password to connect then default password is (0000/1111)

What according to you makes you a good candidate for customer service or technical support job? | I have worked as a Customer support executive/Desktop support engineer /Printer engineer for more then 4 years and have good knowledge in troubleshooting in technical field and more then that i have good communication with all my customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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