Subject: Tech Support Candidate - Neeraj Kumar
From: Neeraj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:45:13 -0500

| | Tech Support Test

Name | Neeraj Kumar
E-mail | [email-masked]
Phone Number | (91) 8299363703
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Magna Infotech pvt ltd | RSD ( REMOTE SERVICES DESK | | 19500
Previous Employer 1 | Future Focus Infotech | DESKTOP SUPPORT | 31/03/2019 | 13500
Previous Employer 2 | CI Infotech Pvt.Ltd | Desktop support | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I look error that what is the ecgect error. If error is normal like page can't be display , firstly  I check my internet connection if connection is fine .then I will check my ip address .
If ip is fine then i will ping site and check site is reachable on not .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly Power on of Bluetooth speaker and then press the search button of speaker .
Secondly Turn on Bluetooth on mobile phone and find the device and when it will find Bluetooth speaker name  then select and pair both devices.

What according to you makes you a good candidate for customer service or technical support job?

1 Quick understand of customer problem .
2  Quick response on customer query

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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