Subject: Tech Support Candidate - Suraj Bhagasara
From: Suraj Bhagasara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:37:55 -0500

| | Tech Support Test

Name | Suraj Bhagasara
E-mail | [email-masked]
Phone Number | (91) 9762302801
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ifocus Systec Pvt Ltd | System admin | Working | 23500
Previous Employer 1 | HSBC Software Development Pvt Ltd | Desktop Support | May 2019 | 12000
Previous Employer 2 | Bharti Airtel Ltd | Apprenticeship | Oct 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we can check the issue by opening new tab and try to seach any link if it's all good then we can open a new browser and check whether www.ndtv.com opens on other browser.If it's works in other browser then try to clear cookies and cache in browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) power on the bluetooth speaker
2) turn on the bluetooth on mobile devices
3) Go to Bluetooth settings and click on  pair  new device
4)You will find your bluetooth speaker name over there.
5) Select Bluetooth Speaker
6) After Selecting your mobile will be connected to bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Good Technical Knowledge who can guide the customer in good manner and satisfy there all queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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