Subject: Tech Support Candidate - Monu Kumar
From: Monu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:34:26 -0500

| | Tech Support Test

Name | Monu Kumar
E-mail | [email-masked]
Phone Number | (+91) 9555313704
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BT Data and Surveying Services India Private Ltd | Senior IT Executive L2 | Still I'm Working |
Previous Employer 1 | Infodart Technology Ltd | Senior IT Executive L1 | 28 Feb 2018 |
Previous Employer 2 | Crystal Solution Ltd | Technical Support Engineer | Sep 2015 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Under the Project titled IT Infrastructure Architecture Company, it’s a telecom company responsible to resolve the customer issue regarding Laptop Server, LAN internet, and intranet application. Also, handle the customer ticket under SLA. Analyzing calls, user feedbacks to achieve more Customer satisfaction and maintain Timely resolution.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, I've Bluetooth on my mobile and search for the new device then connect with the device which I need to connect. sometimes it asks for a pairing password.
What according to you makes you a good candidate for customer service or technical support job? | Supervised permanent and contract personnel. listen first and then provide a solution in a manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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