Subject: Tech Support Candidate - Siddhartha Chopra
From: Siddhartha Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 05:29:08 -0500

| | Tech Support Test

Name | Siddhartha Chopra
E-mail | [email-masked]
Phone Number | (+91) 8377958956
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhra Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | R4 Solutions inc | IT service desk analyst | | 30000
Previous Employer 1 | Wipro Infotech | IT helpdesk analyst | | 21000
Previous Employer 2 | Vmapp technologies | Technical Support executive | | 26000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* we will first check whether computer is connected to internet.

*If it is connected properly, we will try to open same website on other browser.

*If it is still not working, we can try to restart the computer

* If there is an internet issue, then we can check the internet settings. Also, we can look for APIPA.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* turn on the bluetooth on mobile phone
* Pair both the devices by seraching bluetooth name.
* Once connected, we can use the bluetooth speakers paired with mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

* I have worked in technical support profile and has been doing troubleshooting on computers from last 5 years.
* I have experience talking with US and UK based user over the phone which is suitable for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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