Subject: Tech Support Candidate - sriram E
From: sriram E <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Dec 2020 02:46:28 -0500

| | Tech Support Test

Name | sriram E
E-mail | [email-masked]
Phone Number | (+91) 9952382828
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
VoIP
Networking

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ks wind & renewables india pvt ltd | System Admin | still | 25000
Previous Employer 1 | Palies IT services | System Admin for Amc Customer | 30-Apr-2018 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

good morning
can I access your system/laptop for while a second

clearing the Browser History, Cach & Cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

*Turning on my mobile Bluetooth
*Tap Search option
*Select the Bluetooth device to connect (Specker, Home theatre..etc)

What according to you makes you a good candidate for customer service or technical support job? | Technical Support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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