Subject: Tech Support Candidate - MOHAMMAD MOHSIN
From: MOHAMMAD MOHSIN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 11:06:26 -0500

| | Tech Support Test

Name | MOHAMMAD MOHSIN
E-mail | [email-masked]
Phone Number | (816109) 7004889072
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sahibganj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Solvelancer | quality production | today | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : First i will get IP address of the system
Step 2 :  I will ping the IP address through ping 100.44.66.46 -t(for example)if it does not give reply  it means it is not connected with network .
Step 3 : We will check all LAN wire if any wire is loose we will correct them .
Step 4 : After that we will enable network from our PC .
Step 5 : write the ndtv.com on URL  and press enter it will be opened .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Go to settings.
Step 2 :Tap the Bluetooth option.
step 3 : Turn on Bluetooth.
step 4 :A list of available devices will appear.
step 5 : If our speaker is not listed, press the button on our speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.
Step 6 :On our mobile select our speaker .After our speaker is paired – the technical term for connecting two Bluetooth devices .Just make sure our speaker is on, and our mobile’s Bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job?

The good candidate usually embraces the opportunity to try new ways of doing things.
The good candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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