Subject: Tech Support Candidate - MD MOZAMMIL
From: MD MOZAMMIL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 07:58:27 -0500

| | Tech Support Test

Name | MD MOZAMMIL
E-mail | [email-masked]
Phone Number | (91) 9006483212
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NEW ASHOK NAGAR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
SQL

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RAJ BARCODE SYSTEMS PVT. LTD | ENGG. -TECH SUPPORT | WORKIING | 25200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

STEP 1: FIRST WILL CHECK THE SYSTEM IP THROUGH DOS COMMAND BY USING THE COMMAND IPCONFIG.
STEP 2: AFTER GETTING SYSTEM IP ADDRESS WILL PING THIS IP BY USING COMMAND PING 12.214.45.45 -t( FOR EXAMPLE)
STEP 3:IF I DO NOT GET REPLY FROM THE IP ADDRESS.I WILL CHECK MY INTERNET LAN CABLE OR ROUTER FROM WHICH INTERNET SUPPLYING.
STEP 4: AFTER CHECKING ALL ABOVE
STEP 5:I WILL CHECK MY NETWORK CONNECTION.
STEP 6:IF ITS NOT CONNECTED OR DISABLED,I WILL MAKE IT ENABLED.
STEP 7: WILL PUT AGAIN WEBSITE ON URL SPACE.
STEP 8: NOW THE PAGE WILL BE OPENED PROPERLY.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

STEP 1: WILL ON THE SPEAKER'S BLUETOOTH BY PUSHING BLUETOOTH BUTTON OR TOUCHING ITS ICON.
STEP 2:SAME WILL DO FOR MY MOBILE AND SEARCH THE SPEAKER'S BLUETOOTH NAME ON MY MOBILE SCANNING DEVICE AND WILL CONNECT THEM.

What according to you makes you a good candidate for customer service or technical support job? | I am good at everything.I am working on front end and back end at the same time.i have good knowledge of sql. I am also good for speaking english and writing english.i have good knowledge of ms outlook and ms office also.i am working on barcode application so i have knowledge of image processing devices and how to correct them by using its internal softwares.so technical is my core thing and i am the best  for technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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