Subject: Tech Support Candidate - Rahul Ray
From: Rahul Ray <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Dec 2020 00:34:03 -0500

| | Tech Support Test

Name | Rahul Ray
E-mail | [email-masked]
Phone Number | (+91) 9871857600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Technical support executive | 9 Nov 2020 | 39k
Previous Employer 1 | Conneqt business solutions | Service desk executive | 30 aug 2019 | 29k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the URL is correct.
2. The website is opening in other computer or not.
3. Make sure the internet connection is active.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen and ouch and hold Bluetooth or choose it from settings icon.

Tap Pair new device and "Available devices" or tap More until your device is visible.

Tap the name of the Bluetooth device needed to be paired.

Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Deductive reasoning skills, Willingness to resolve queries and help customers. Excellent communication and connect with customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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