Subject: Dutch Language Test - Nisha Verma
From: Nisha Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 23:54:54 -0500

| | Foreign Language Screening Test

Name | Nisha Verma    /  (91) 8285318396    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Greetings of the day!

This is with reference to your email regarding order delivery issue. Please accept our deepest sincere apology in the delay of the order.

As per your provided information we have checked the order details and have already coordinated with the courier services. We have instructed them to deliver the order as per your scheduled time. Also, we have make sure that proper action will be taken on the matter of misbehave with you. The delivery man response will definitely apologize and we will make sure nothing like this happens in the future.

In the end we assure you that soon you will get the order on the desired day. We are working towards making the shopping experience present for every one we thank you for highlighting the issue to us. We you have any other issue in future kind contact us again we will handle the matter on the priority basis.

We appreciate your association with you.

Warm regards
Nisha verma
Babyshop support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

Greetings of the day!

This is with reference to your mail regarding exchange of trouser. Kindly accept your sincere apology for your inconvenience.

As per you given details we have checked the order details, we again apologize for the behaviour of our last representative. The order was delivered late as due to some technical issue. We would like to inform you that the return period of the different product is different it's 14 days at max. Kindly send us the images invoice and other details of the order so that we can facilitate the return of the order.

Rest assured if you are eligible we will exchange the order for you else the best possible solution will be provided to you. We work in betterment of the services we than you for highlighting the issue to us.

We look forward to receiving the details from your side. You are our valuable customer.

Warm regards
Nisha verma
Babyshop support team

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