Subject: Tech Support Candidate - Devendra Chhajed
From: Devendra Chhajed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 21:29:18 -0500

| | Tech Support Test

Name | Devendra Chhajed
E-mail | [email-masked]
Phone Number | (+91) 7249810961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dhule, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Reliance jio | Feild engineer | Currently working | 20500
Previous Employer 1 | Airtel | Feild Engineer | Oct 2019 | 23500
Previous Employer 2 | Reliance Jio | DTE | OCT 2018 | 20300

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check internet connection first, second site is under maintenance or not, troubleshoot if  any hardware/software issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on speaker Bluetooth, Turn on Phone Bluetooth, Pair both devices, connect to the available device which we paired
What according to you makes you a good candidate for customer service or technical support job? | Desion maker, Knowledgable person, Time Management, Quick learner, Kind for role activities.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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