Subject: Tech Support Candidate - Jay Shankar Ojha
From: Jay Shankar Ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 02:39:07 -0500

| | Tech Support Test

Name | Jay Shankar Ojha
E-mail | [email-masked]
Phone Number | (0101) 9928579552
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | In2IT Technology | Consultant | 10th April, 2020 | 41400
Previous Employer 1 | HCL Infosystem | Consultant | 20th Jan, 2020 | 25000
Previous Employer 2 | KDK Software | TSE | 31st Oct, 2013 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make sure the internet connection works. It includes
1.a. Issue may be with router
1.b. Problem with cable
1.c. Wi-Fi hotspot got error
1.d. Check the proxy setting
1.e. Check if the anti-virus is blocking the website
1.f. Make sure the website URL is correct

2. If the internet works then reboot the device/computer which clears caches and forces the device to reload the webpage

3. Check if the website is down for everybody or just me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings on mobile phone.

2. Tap the Bluetooth option and turn on it.

3. A list of available devices will appear.

4. If the desired speaker is not listed, press the button on the speaker that makes it discoverable. it’s often a button with a Bluetooth symbol on it.

5. On the mobile, select the speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, we are connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I have the relevant experience, skills and passion to work in such environment.

2. I have ability to maintain strong interpersonal relationship with the client.

3. I am keen to learn new things which gives me options to solve problem in many ways.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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