Subject: Tech Support Candidate - Neha Saini Neha
From: Neha Saini Neha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 01:30:09 -0500

| | Tech Support Test

Name | Neha Saini Neha
E-mail | [email-masked]
Phone Number | (201012) 9760321705
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aria Telecom solutions pvt Ltd | Technical support | | 15000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: I will check internet connection in system .
Step2:  I will check website is blocked or not the system.

Step 3:i will check website is working to another system or not

Step 4: website is not working in reason to sever failure

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Bluetooth speaker is on.

Step 2:  Bluetooth setting is ON in our Mobile.

Step 3: Then show Conncet device name I will connect Bluetooth speaker.

Step 4: I connected Bluetooth speaker .

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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