Subject: Tech Support Candidate - Srujan Kumar Ennamaneni
From: Srujan Kumar Ennamaneni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 30 Nov 2020 00:53:32 -0500

| | Tech Support Test

Name | Srujan Kumar Ennamaneni
E-mail | [email-masked]
Phone Number | (+91) 7702237896
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | BGR Energy Systems Ltd | IT Executive | | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First need to check whether internet is working or not. If it is fine then check whether firewall blocking particular website. Then we need to do as per problem detected
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First ON the speaker and set it to bluetooth mode and then connect to mobile bluetooth by scanning devices. After scanning it shows speaker name and then select particular device and then need to pair both devices
What according to you makes you a good candidate for customer service or technical support job? | Able to rectify the problem immediately and need to explain customer cleary cause of the problem with having patience. Good communication skills and good technical skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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