Subject: Tech Support Candidate - Vishesh Jaiswal
From: Vishesh Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 11:52:57 -0500

| | Tech Support Test

Name | Vishesh Jaiswal
E-mail | [email-masked]
Phone Number | (91) 7999388597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 15 b block
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh india Pvt Ltd | Tech support Engineer | | 25400
Previous Employer 1 | Tech Mahindra | Tech support Engineer | 25/06/2020 | 22000
Previous Employer 2 | Giesecke and devrient Pvt Ltd india | Tech support Engineer | 28/02/2019 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart computer
Check with DNS probe
Check with network connection
Check with ping ip address

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | As have experience in domains mentioned above will try to be the best solutions given to customer as per his/her satisfaction level
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |