Subject: Tech Support Candidate - Kunal Tripathi
From: Kunal Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 29 Nov 2020 07:03:00 -0500

| | Tech Support Test

Name | Kunal Tripathi
E-mail | [email-masked]
Phone Number | (+91) 7011318397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Desktop Support & DCS Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Administrator | Currently working | 19000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 : I would check the Computer connectivity.
2 : if connectivity is good, I'll check the IP address and will do ping and telnet the link through the command prompt.
3 : we should clear the Temp files and cookies.

Rest depend on Policies of Organization.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps :

1 : we should on the Bluetooth mode of speaker.
2 : Go to your mobile setting amd clixk on Bluetooth option.
3 : Turn on the Bluetooth and click on the search devicea options.
4 : You will get the Speaker name and click on name for pair.
5 : After 10-20 Second, it woupd be connected.

What according to you makes you a good candidate for customer service or technical support job? | I always like be polite, Stay calm and cool,  provide the solution on time, good listener for User's Issue and do the proper and required troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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