Subject: Tech Support Candidate - Macherla Bhaskara Rao
From: Macherla Bhaskara Rao <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 23:45:08 -0500

| | Tech Support Test

Name | Macherla Bhaskara Rao
E-mail | [email-masked]
Phone Number | (91) 9866062157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Mahipalpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
VoIP
Cicso video conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GMR airport | Senior engineer | Till working | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First ,I would like check the URL, and then test the internet. If that URL is not accessible from internal network and accessible from internet. Then I came know that there is a proxy issue.
Will coordinate with respectively team and resolve the issue.
Otherwise I will check the browser versions and issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: turn on blue tooth in mobile and speaker.
Step 2: search for the speaker name in available bluetooth devices in mobile.
Step 3: selet the correct name and pair the same with mobile..
Step 4: Now bluetooth connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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