Subject: Tech Support Candidate - Atul Pandey
From: Atul Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 23:26:11 -0500

| | Tech Support Test

Name | Atul Pandey
E-mail | [email-masked]
Phone Number | (91) 9205038840
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | mamora village near sector 59 metro station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | one point one | agent | 23/10/2020 | 15,000
Previous Employer 2 | concentrix | agent | 22/10/2020 | 17,000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first i check the web address and then delete cookies and then change my proxy setting in case does not work i just restart my device and i will make sure that the internet connection is working.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first of all i just turn on the bluetooth of both my phone and speaker then in my mobiles bluetooth menu i search for a new device and then i found the speaker bluetooth in my available device then i pair it.
What according to you makes you a good candidate for customer service or technical support job? | for a good tech support we need to know that what is customer is looking for nd we need to know everything about that particullar field if i know that what is our customer looking for  then i can simply solve his query and dispute.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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