Subject: Tech Support Candidate - Dinesh Narayan
From: Dinesh Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 13:41:51 -0500

| | Tech Support Test

Name | Dinesh Narayan
E-mail | [email-masked]
Phone Number | (91) 9899998522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi west Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Map of dim engineering DIN Engineering Services LLP | Technical support consultant | | 37000
Previous Employer 1 | Alliance tech | Technical support consultant L2 | 21 Aug 2020 | 43000
Previous Employer 2 | Echosoft infocom | Technical support consultant team | 5 April 19 | 40000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1) check the error code message 2) check internet connection 3) remove the cache and cookies 4) change the browser 5) check in incognito mode
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings of mobile , tap the Bluetooth option then turn it on. List of available devices will appear.tap the name of the Bluetooth speaker and pair it.
What according to you makes you a good candidate for customer service or technical support job? | Communication skills, passion for customer service, problem solving skills.customer focused. ability to learn quickly.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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