Subject: Tech Support Candidate - Naveed Khan
From: Naveed Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 10:17:18 -0500

| | Tech Support Test

Name | Naveed Khan
E-mail | [email-masked]
Phone Number | (91) 8715999993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ana advisory | Technical Specialist | 28 sep 2020 | 48200
Previous Employer 1 | National Informatics Center | Technical officer | 31-08-2019 | 40800
Previous Employer 2 | Tata consultancy Services | Technical analyst | 29-Dec-2016 | 30000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Try restarting phone
2.Make sure internet connection works
3.Check if website is down for everybody or just me
4.Try clearing your phone cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn bluetooth on by getting in setting.
2.List of available devices will appear.
3.If speaker is not listed,try pressing power button on speakers to make it discoverable
4.On your mobile,select speakers and thats it.You are connected

What according to you makes you a good candidate for customer service or technical support job? | Because i am from technical background and have vast experience working with support IT.I also have experience dealing with international clients(UK and US based).I believe in providing timely resolution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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