Subject: Tech Support Candidate - Madhav Jha
From: Madhav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 09:38:11 -0500

| | Tech Support Test

Name | Madhav Jha
E-mail | [email-masked]
Phone Number | (+91) 6205248355
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar, New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Iphone, Ipad,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | UST Global Pvt Ltd | Infrastructure Support Analyst | 22/10/2020 | 32k
Previous Employer 1 | Morena Technology | Technical support excutive | May 2019 | 28k
Previous Employer 2 | Net connect global | Service desk executive | April 2016 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will ask user to check is internet connected or not, if its not connected than will guide to user connect PC with Internet and check , if Internet is connected than will take the remote of PC first.

2. After getting remote, will  browse  the website in all available browser  ,if its working in any of the available browser than will guide user to use that browser.

3. If its still not working, than will reset all browser,will do normal cleanup of PC like will delete Temp.%Temp%,Prefetch,unwanted from appdata and programdata,will run Clean MGR. after completing these steps will restart the PC twice and than will check for the issue.

4. If its still not working , than will look for the error message in google, will follow the steps given by google search to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Will turn on the Bluetooth of speaker first.
2. In mobile I will go to settings, Bluetooth setting,will turn on Bluetooth from there.
3. Than will tap on search for new Bluetooth device .
4. Once the list of available Bluetooth device will appear than will tap on speaker Bluetooth icon, and than will tap on Pair device.
This way I will connect my Bluetooth speaker with phone.

What according to you makes you a good candidate for customer service or technical support job?

I used listen customer very  silently first.
Always try to understand the issue first and than execute accordingly.
I use to reply every users question very politely and slowly in low pitch.
This is the way I have always been able to handle almost all types of customer and have receive  success almost on every call

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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