Subject: Tech Support Candidate - Roshan Zade
From: Roshan Zade <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 09:15:24 -0500

| | Tech Support Test

Name | Roshan Zade
E-mail | [email-masked]
Phone Number | (+91) 8669074772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nagpur Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Currently working on 3 seever .

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Powergrid Corporation | Support Engineer | |
Previous Employer 1 | Raisoni Gropu | Support Engineer | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First to Check the web address (URL) in the address bar to make sure the right webpage.

Next try to open the same webpage on another computer connected to the same network.

Next to check connected to the Internet.

Next in Chrome Browser delete all cookies and data .

Next to check proxy settings....

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First to start Bluetooth Speaker....In mobile phone open bluetooth....Search in mobile activated bluetooth device .... connected bluetooth speaker with mobile ...

What according to you makes you a good candidate for customer service or technical support job?

My attitude, passion and ability to listen. To deal with customers I  need to be assertive and a problem solver.

Customers should feel very comfortable and friendly while communicating with me...

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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