Subject: Tech Support Candidate - Garvit Rishi
From: Garvit Rishi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 09:14:41 -0500

| | Tech Support Test

Name | Garvit Rishi
E-mail | [email-masked]
Phone Number | (88003) 56075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HeyTutor | Chat/Email Support Representative | 30-Nov-2019 | 30000
Previous Employer 1 | iEnergizer | Technical Support Representative | 27-Nov-2019 | 25000
Previous Employer 2 | Cogent E Services | Customer Service Associate | 15-Jun-2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly, check the description of the error. As whenever we get an error - the reason and the solution for that error can be found in the description most likely.

2. If we can't get enough information from the error description itself - Google it. For example, if we get a 404 error - it's for "page not found" but, if we don't know that, and the error description doesn't tell us about it - we can put the error code in Google search and we will get the details about the same.

3. Once we know the reason for the error - we can start working on the resolution (if given already). For example, if we get such an error that a website is unreachable or the web server is taking too much time to respond - we can try free web services such as "down for me" to know whether or not the website/webserver is up and running.

4. Once we get the confirmation on the issue (taking previous error as an example here) that the website is unreachable - we can either email the tech support team of that website to report this issue and wait for the resolution or if the website isn't just opening on our own device - we can try opening a different website to check if it's working or not.

5. If it isn't working either - the issue lies within our device or within our internet connection or internal network. From here, we can try other ways to troubleshoot this issue for the device, network and internet connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Ensure both devices are powered on. Unpair both the devices if they're already paired with another device at the moment.

2. Put the devices in pairing (discoverable) mode after turning-on Bluetooth (ignore this step if these two devices have already been paired).

3. Find the name of the speaker in the phone under available Bluetooth devices.

4. Select the correct speaker (in case of multiple speakers with Bluetooth enabled) by tapping on its name and there will be a pop-up with a passcode which is auto-generated to pair your phone with the speaker.

5. Simple choose okay/pair option to pair the devices.

6. Wait for a second or two for passcode authentication and you'll get a notification of successful pairing of the devices.

What according to you makes you a good candidate for customer service or technical support job?

I have gained experience in the Customer Service & Technical Support profiles in the last 3 years since I have worked in these profiles only.

I was able to assist the support staff in managing the team also providing soft skills training to the new employees.

This proves that the skills I have accumulated over the course of my job experience will greatly benefit me in justifying my position in your company as a senior customer and technical support representative.

* Assisting clients over the phone.
* Handling concurrent chats.
* Responding to emails and Zendesk tickets as well.
* Managing each case by providing best in class support to the client
* Mentioning all the work I have done on the case in a timely manner, etc.

I'd be that self-motivated team player that an ideal company would require. If the work demands even more from me - I'll muster-up for the same.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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