Subject: Tech Support Candidate - Hemant Arora
From: Hemant Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 07:21:22 -0500

| | Tech Support Test

Name | Hemant Arora
E-mail | [email-masked]
Phone Number | (+91) 8171092564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | HCL Bserv | Customer support executive | 3/6/2020 | 21500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,  I am going to check my network connectivity to see if there are some network issues
If there is a network issue then find out the issue while using window trouble shooting for the internet
Secondly, will check something with DNS or browser issue
Next, we can check by deleting cookies and checking if there are ip issues.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Drag down the Bluetooth option or go to settings and then choose Bluetooth.
Make sure that both the devices are detectable.
Find the Bluetooth device and pair it with your mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | Because I have flawless communication skills and I have got the relevant experience in the same field.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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