Subject: Tech Support Candidate - Neeraj Prasad Mahto
From: Neeraj Prasad Mahto <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 06:35:29 -0500

| | Tech Support Test

Name | Neeraj Prasad Mahto
E-mail | [email-masked]
Phone Number | (110071) 9958707501
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi Dwarka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telepresence | CSA | 26 Nov 20 | 17500
Previous Employer 1 | Telepresence | CSA | 26 Nov 20 | 17500
Previous Employer 2 | FIS | Agent | May 11 | 14500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

There is possible three condition apply.
1. First I am checking the internet connection it is ok or not .
2.Check if the Website is Down for Everybody or Just Me
3. I am restart my computer because Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
Touch and hold Bluetooth .
2.Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
3.Tap the name of the Bluetooth device you want to pair with your device.
4.Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Yes, I am good candidate for customers service and technical support because my strength and my skills is same for your requirement and I am know about the customer service representative position the customer service is which I can giving the satisfaction to the customer related products.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |