Subject: Tech Support Candidate - Kavita Damey
From: Kavita Damey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 04:52:42 -0500

| | Tech Support Test

Name | Kavita Damey
E-mail | [email-masked]
Phone Number | (+91) 9813857974
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Bhiwadi rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Server administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ocap chassis parts | It assist | 13 jan |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we should check our internet connection.
Than we will check proxy error having or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First start Bluetooth in your phone and search speaker device and than connect (paired).
What according to you makes you a good candidate for customer service or technical support job? | First listion customer problem properly and than resolve
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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