Subject: Tech Support Candidate - Roshan Jha
From: Roshan Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 02:32:26 -0500

| | Tech Support Test

Name | Roshan Jha
E-mail | [email-masked]
Phone Number | (91) 7827958201
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badar Pur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bajaj Allianz General insurance co lted | System Anylysist | NA | 16 thousands
Previous Employer 1 | CMS infosystem Pvt Ltd | desktop support L1 | March 2017 | 12 thousands
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | first of all i checked connectivity of internet,then check the version of browser,them restart the system,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If speaker is not listed, press the button speaker that makes it On mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it is connected.

What according to you makes you a good candidate for customer service or technical support job? | I want to worked as customer focused, I am confident & also having experienced to handle customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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