Subject: Tech Support Candidate - rohit dua
From: rohit dua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 02:22:47 -0500

| | Tech Support Test

Name | rohit dua
E-mail | [email-masked]
Phone Number | (+91) 9205161145
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tetrapak India | IT analyst | N/A | 47681
Previous Employer 1 | Dbs Schenker | Technical support | 27 dec 2017 | 22000
Previous Employer 2 | Tetrapak india | It support | 30 april 2015 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if i get the error then i will check my Internet connection if it is working fine
then i will delete cache and temporary files if it is still not working
then i will check the proxy settings in internet explorer
if it is fine then i will check if site is down or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

turn off the bluetooth speaker and
turn off the bluetooth settings in mobile phone
then in bluetooth settings of phone search for device
if the name of  bluetooth speaker coming then select device and connected

What according to you makes you a good candidate for customer service or technical support job? | Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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