Subject: Tech Support Candidate - Shubhrangshu Basak
From: Shubhrangshu Basak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Nov 2020 02:02:28 -0500

| | Tech Support Test

Name | Shubhrangshu Basak
E-mail | [email-masked]
Phone Number | (+91) 8768040047
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Ticketing tools, remote support, Application Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IMSI Staffing Pvt. Ltd (Under IBM Project- DBS Bank India Limited) | Sr. Desktop Support Engineer | | 16562
Previous Employer 1 | Evision Technoserve Pvt.Ltd | Desktop Support Engineer | 20th June 2019 | 12000
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first check Internet Connection is Working or not..
check the website address.
Open a new tab and check to see if another website (like google.com) is opened or not.
if another website is also not open then clear temp, cache etc. after that restart browser or system.
also check if the Website is Down for Everybody or Just Me then try after some time.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first turn on the Bluetooth from Mobile and switch on the Bluetooth speaker.
after that scan Bluetooth device from mobile and tap Bluetooth speaker name and pair with mobile

What according to you makes you a good candidate for customer service or technical support job? | I have the experience and expertise in the area of customer support and most important i have customer service skill like Patience ,Ability to communicate clearly, Knowledge, Time management skills, Willingness to learn.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |