Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 14:12:14 -0500

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (0) 9871108815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | mamura mandi sector 66 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | 08/10/2018 | 25/11/2020 | 16300
Previous Employer 1 | Concentrix daksh | 29/09/2016 | 05/10/2018 | 14500
Previous Employer 2 | Magus | 05/01/2016 | 26/09/2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check net-connected or not.
and then the second step I will go into browser settings and click on Cookies and other site data and then click on Allow all cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. click on settings then
2. click on connections
3. click on the Bluetooth switch button ON
4. check speaker where you want to connect
5. click on the selected speaker device
6. then enter passkey and
7. click on ok

What according to you makes you a good candidate for customer service or technical support job? | Active listening, product knowledge, quick response to customer, empathy sympathy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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