Subject: Tech Support Candidate - Sumit Shukla
From: Sumit Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 12:09:57 -0500

| | Tech Support Test

Name | Sumit Shukla
E-mail | [email-masked]
Phone Number | (91) 9910149791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nityo Infotech PVT Ltd | Desktop support Engineer | 15-MAY-2020 | 13500
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First We check the LAN cable or Wi-Fi is working fine or not.
If all are fine or the internet is working then we involve the network team for the same
Ask to check into which Tier users are added into AD.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First, open Bluetooth Option press on pair new device search the Bluetooth speaker's Name those you have and connect them to Mobile and play music and have fun.
What according to you makes you a good candidate for customer service or technical support job? | Technical Support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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