Subject: Special warranty handling for Neocom Germany
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>, Vishal Singh <[email-masked]>
Cc: Ashish Dabral <[email-masked]>
Date: Fri, 27 Nov 2020 13:51:59 +0000

Hello team,

We received a request from Jürgen Gleisenberg from the company Neocom that we shouldn't send them a UPS return label. They will instead be returning the products at their own cost to Arvato. They asked us to send them the return acknowledgement document provided by CS.

See example case #111897. The return acknowledgment is usually attached to the email from CS when they send us the Replacement and Return order numbers.

Could you please keep in mind that we have this special arrangement for this customer? I will try to automate the process with CS.

Please let me know, if you have any questions.

Best regards,

Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

Sennheiser Communications A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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