Subject: Dutch Language Test - Swechchha Singh
From: Swechchha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 07:27:51 -0500

| | Foreign Language Screening Test

Name | Swechchha Singh    /  (91) 8953823501    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To Dear customer,

Greetings of the day!

We really sorry for the inconvenience you have experienced.

Respect to the order number given by you, we have checked the records and found that the product delivery is under process and product will be delivered shortly on the provided address.

We have also highlighted the delivery boy complaint to our higher responsible team and they'll take a look in this matter and we'll give you best satisfactory solution under service-policy.our first priority is our customer satisfaction.

Warm regards,
XYZ

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To dear customer,

Greetings of the day!

This is with reference to a concern regarding product exchange and sorry for the inconvenience you have faced by a customer support.

I really can understand the situation. Firstly I would like to inform you that our customer support provide the solution under policy. However, we have noted down a complaint and highlighted to our concern team. you will get update regarding the same as soon as possible. I would like to ensure you that you will not face the same experience by a customer support in future again.

Warm regards,
xyz

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