Subject: French Language Test - Richa Srivastava
From: Richa Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 07:17:41 -0500

| | Foreign Language Screening Test

Name | Richa Srivastava    /  (0522) 7705924569    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Greetings of the day!

This if the reference to your concern regarding order delay status . We apologized for the inconvenience caused to you.

We have received your query and understand your inconvenience but every company have different sales team. I will definitely take your feedback and forward to our dedicated team.

I understand how frustrating the situation it could be I am sorry for the misbehaviour of the service team I will definitely share them the reminder to call you.

I hope you understand the availability of service is less since details have taken it will be done soon

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Greetings of the day!

This is reference to your concern regarding order status.

We have received your query. As you want to change the colour of your order status, I will definitely help you for the same. Our team is working on your concern and it will be informed you when it will be completed.

I understand you discomfort and I will definitely share your valuable feedback to our team and also inform them to contact you and apologized for the mis behaviour.

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