Subject: Dutch Language Test - Simran Karwal
From: Simran Karwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 06:40:01 -0500

| | Foreign Language Screening Test

Name | Simran Karwal    /  (+91) 8076290959    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Thank you for contacting us we apologise for the inconvenience caused to you .
I have escalated the issue further to supply department you will get the call in 10 hours.

We appreciate your patience

You can contact us anytime for any issues on [email-masked]
Thank you
Team babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you so much for contacting us

We would like to apologise for the inconvenience caused to you and for behaviour of our associate

I will make sure that soon delivery executive would reach to your address for exchanging the order .

Your request for exchange has been proceeded
You can contact us anytime for any issue on
[email-masked]

Thank you
Team Amazon

| |