Subject: Spanish Language Test - Sangya Patial
From: Sangya Patial <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 06:14:51 -0500

| | Foreign Language Screening Test

Name | Sangya Patial    /  (201005) 9315404850    / [email-masked]
Whats your first language | Spanish

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,

Thank you for your email. We take customer satisfaction seriously and are glad to hear from you.

I am so sorry to learn that your order has not arrived. I understand how frustrating this must be.

I've tracked your order via Ecom Express, and it's currently listed as (status). If you'd like to keep track your package's status, you can visit this link:
(Link)

Please contact me directly if your package has not arrived by (TAT) by responding to this message. Alternatively, you can call me directly at 1-234-567-8910.

Once again, I sincerely apologize for the inconvenienc.

Thanks & Regards
Sangya Patial
Customer support executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear xyz,

I am so sorry to hear that your experience with our company has not met your expectations.

Customer satisfaction is our top most priority, and I am truly sorry that wasn't demostrated to you.

While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconveniences we have cause you. Even I'm feeling bad that I am not able to help you in this regards as we cannot go beyond the policy.

Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.

Thanks & Regards
Sangya Patial
Customer support executive

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