Subject: Tech Support Candidate - manisha kushwaha
From: manisha kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 05:54:08 -0500

| | Tech Support Test

Name | manisha kushwaha
E-mail | [email-masked]
Phone Number | (91) 8931059693
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | hcl | analyst | 30 dec 2019 | 18000
Previous Employer 2 | source soft solution | it recruiter | 20 feb 2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check if i have entered the correct website address. then i will  check the internet connection of my computer. if the internet is connected i will try to open the website with a different browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | firstly  switch on the Bluetooth speaker, after that swtich on the Bluetooth of my phone the click on view all visible device . after that pair with the speaker while clicking on it. the speaker will be paired and connected. now you can use the Bluetooth speaker
What according to you makes you a good candidate for customer service or technical support job? | because i am experienced in this area of customer service. i can work in fast changing environment . i have ability to communicate clearly and also have patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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