Subject: Dutch Language Test - Harsh Sharma
From: Harsh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 05:03:10 -0500

| | Foreign Language Screening Test

Name | Harsh Sharma    /  (+91) 8595748648    / [email-masked]
Whats your first language | Dutch

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Dear,

Greetings of the day!!

We have received your complaint regarding the order id 9643039489. We apologize for the inconvenience caused to you. Also, we'll look into the case and take appropriate action.

We will also raise this concern with the courier department. Rest be assured we will make sure that your product should be delivered at the earliest.

Please allow us 24 hours to investigate the whole scenario and the team will get back to you with the best resolution.

Thanks and regards
Harsh Sharma
Babyshop Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Dear,

Greetings of the day!!

We have contacted you in regards to the complaint for order id 9643039489. We are sorry for the trouble caused to you unintentionally. We never want our customers to face such issues. Rest be assured we will surely look into the concern.

We apologize for delay in delivery of your order. Please allow us 24 hours to investigate the case and check the order details.
Our team will get back to you in 24 hours and will provide you the best reaolution from their end.

Thanks for shopping from amazon.

Thanks and regards
Harsh Sharma

| |