Subject: Tech Support Candidate - Ankit Singh
From: Ankit Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 04:16:53 -0500

| | Tech Support Test

Name | Ankit Singh
E-mail | [email-masked]
Phone Number | (62011) 88697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Sr. Associate | 23/01/2021 | 14000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'll first make sure my internet connection is working fine and ensure other search results load properly.

If not, then I'd restart my device.

After reboot, I'll check if it's working now. If it doesn't load this time, I'll check if the website is down for everybody or just me.

To do that, I'll visit www.isup.me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn ON bluetooth in the mobile and make sure it's visible to other devices. Then turn ON the bluetooth speaker and make sure it's not connected to any other device already. Then pair the bluetooth device with the mobile phone.

That's all - the bluetooth device should be connected to the mobile phone now.

What according to you makes you a good candidate for customer service or technical support job? | You should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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