Subject: Tech Support Candidate - Harshdeep Singh
From: Harshdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 03:37:34 -0500

| | Tech Support Test

Name | Harshdeep Singh
E-mail | [email-masked]
Phone Number | (0129) 9718661042
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | FARIDABAD
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Technical support engineer | 4/12 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the internet Connection then i will check this website on different device or browser after this i will check website server is down or not then i will check firewall because we can block access to the particular website with the help of firewall then i will clear cache of my device and reboot the system and router
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen then Touch and hold Bluetooth then i will tap pair new device if i don't find Pair under available devices then i will tap the name of the Bluetooth device and connects it successfully
What according to you makes you a good candidate for customer service or technical support job? | I have very good knowledge in networking that's the reason i decided to go into technical support instead of software developer, i also did CCNA last year to enhance my knowledge in networking and surely will try to do CCIE in near future
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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