Subject: Tech Support Candidate - GN Jyoti
From: GN Jyoti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 03:09:18 -0500

| | Tech Support Test

Name | GN Jyoti
E-mail | [email-masked]
Phone Number | (91) 7205058292
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Buck4India PVt.LTd | AR consultant | NA | 18000
Previous Employer 1 | Pine labs Pv.LTD | semi tech support | 20-05-2019 | 16200
Previous Employer 2 | IEnergizer | Support Executive | 25-06-2017 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-First we have to figure out the Exact Error.
2-If the problem happens with the same website only then we have to clear all cookies and cache from browser.
3-If after that we are getting same error after clearing cache then might be the problems with  browser.
4-we can check with other browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Need to go to setting first.
2.Tap on the Bluetooth option and turn it on.
3.Check the list of available devices .
4.If the speaker is not therein list press the button to be turn on of the speaker.

5.Then pair with the same it will work.

What according to you makes you a good candidate for customer service or technical support job? | Technical customer support executive should be  acting as a face of company  with loyalty .He/ she should be  approachable by personality ,customer services oriented . Team work ability's , Good understanding and communication skills . Clear with the Job role and responsibly. Must be sound with the Knowledge .
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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