Subject: Tech Support Candidate - Abhinav Kunal
From: Abhinav Kunal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 03:06:54 -0500

| | Tech Support Test

Name | Abhinav Kunal
E-mail | [email-masked]
Phone Number | (+91) 7903520718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orell Technosystems | Senior technical support executive | Nov | 30k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet connectivity.
2. Open other website and check whether the server problem is in our software or in net.
3. If other website is running fine I will open our website in incognito mode and see if it works.
4. If not then will clear the cache and it will work.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of mobile by going to settings and we will switch on the Bluetooth speaker and Bluetooth will automatically switch on.
2. Will scan for the speaker bluetooth device in mobile and will connect the device and pair.
3. After pairing that both the device is connected.

What according to you makes you a good candidate for customer service or technical support job?

1. I am having 6 years of experience in providing technical support to global customers.
2. Never left any issues pending behind for next day.
3. Keep a eye on every issues and always interact with customer directly.
4. Always do regular follow with the clients if any problem happens.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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