Subject: Tech Support Candidate - Pritam Amin
From: Pritam Amin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 02:28:38 -0500

| | Tech Support Test

Name | Pritam Amin
E-mail | [email-masked]
Phone Number | (+91) 8999167882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nasik, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
AWS, Devops

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Citrus Consulting services | Associate engineer | January 10 | 27000
Previous Employer 1 | Tecsys solutions Pvt Ltd | Technical executive support | |
Previous Employer 2 | Buzinessware | Trainee system administrator | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I check what error I got in browser. According to error I ll try to troubleshoot. If it is from network end error or server side error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to setting >> click on network option >> click on bluetooth option >> enable it
What according to you makes you a good candidate for customer service or technical support job? | Interaction with client through call, email, and chat and convincing strategy.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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