Subject: Tech Support Candidate - Mohan Chauhan
From: Mohan Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 02:12:56 -0500

| | Tech Support Test

Name | Mohan Chauhan
E-mail | [email-masked]
Phone Number | (0120) 9717240386
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Valetez services Pvt ltd | Tech support associate | March2020 | 26k
Previous Employer 2 | Multisoft systems | Chat support associate | Jan2019 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step -1---- At very first, i will check my internet connection.
Step 2--- I will restart my system as several basic issues can be solved just by restarting the system.
3. Will check whether the site is down for me or for everyone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-- Make sure that your bluetooth is on
2--- Touch and hold bluetooth on your mobile by swiping down from the top of the screen.
3-- click on pair new device. If you dont find the option "pair new device" click on the refresh button.
4--Now tap the name of the bluetooth device you want to connect.
3--

What according to you makes you a good candidate for customer service or technical support job?

1-- I have a good command over English language.
2--I am active listener.
3-- Good communication skills
4--- Problem solving
5 -- Deliver complete product knowledge.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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