Subject: Tech Support Candidate - Abhishek Kumar Srivastava
From: Abhishek Kumar Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 27 Nov 2020 01:33:42 -0500

| | Tech Support Test

Name | Abhishek Kumar Srivastava
E-mail | [email-masked]
Phone Number | (+91) 7042288832
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I energizer | Sr Technical support in engineer | oct 2019 | 21500
Previous Employer 2 | Tech Mahindra | technical support assosiate | march 2019 | 16500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

clear cache memory
check whether pop up is not blocked.
check location
restart the system

Please list the steps to connect a Bluetooth speaker to your mobile phone.

switch on the Bluetooth speaker.
open setting of mobile phone, turn on Bluetooth of mobile phone and pair with bluetooth speaker and get connected.

What according to you makes you a good candidate for customer service or technical support job? | This is very good opportunity where I can assist people with my technical knowledge, resolve technical issue as much as I can.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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